Frequently Asked Questions

We hope the answers to the FAQs below provide everything you need to know about GFTC. If your questions or concerns are not covered please do not hesitate to contact our GFTC team via the contact form.

Where are conference sessions and events held?

With the exception of our optional evening dinners and social events, all conference activities will be held at the Palmer Events Center.

Palmer Events Center
900 Barton Springs Rd, Austin, TX 78704

Where is the conference hotel located?

We will have a room block for all GFTC attendees at an easy to access hotel.

Embassy Suites Austin Downtown/Town Lake
300 S Congress Ave, Austin, TX 78704

Room Rates:
Conference attendees have access to a limited discounted room block at the beautiful Embassy Suites at a rate of $249 usd / night. Rooms can be booked online or over the phone at 512-469-9000

How do I register for GFTC?

GFTA Non-Member Tickets can be easily purchased here: https://kiosk.eztix.co/kiosk-optimised/768256

Can I save my registration form partway through and finish it later?

For web security reasons, you cannot save a partially completed registration form and registration will time out after 15 minutes. You can always extend your time by clicking on the “Extend Time” link in the upper left hand corner of the screen or if you get the pop-up prompt to extend time.

Please be careful not to hit the back browser key after you have made your selections as this will remove all your choices.

We suggest first taking a look at the full schedule on the conference webpage and making note of the sessions you wish to attend. You can then open our registration form and use your notes to guide your selection. You may also keep the schedule open in a separate browser window for reference as your register.

What is the conference refund policy?

Full Cancellation and Refund

If you wish to cancel your full conference registration you must contact EzTix at one of the below numbers.

EzTix Custom Support Phone Number for GFTC is: +1 312 471 9921

By Telephone
North America: +1 800 656 0713
Mexico: +525541646799
Europe: +441945669604
South Africa: +27 87 550 7445
New Zealand: +6436617129
Australia: +61731868765
Thailand: + 66 (60) 0024180
International: +1 646 798 7784

Hours of Operation
The EzTix Support Team is available 24/7.
A request does not guarantee the refund will be approved. The request will be reviewed by executive leadership who will make a determination based on merit, written refund request, deadlines placed in registration statements, highly unusual circumstances, timeliness of request, and if alternate options were considered.

Cancellation requests will be considered only up until 6 weeks prior to the Annual Conference in order to receive a refund, less a $50 cancellation fee. After the cut off, no refunds will be granted. Refunds will be credited to the original credit card OR processed via check request.

Substitutions

If registrant would like for another colleague to take their place at the conference, it is understood that refunds will not be given but a transfer process will follow the request. Original purchaser should submit the full name and contact information of the replacement attendee at the same time of the written cancellation request. Please submit this request to support@eztix.org

Can I bring a guest to any of the conference events?

In order to attend any of our workshops, sessions or panels an attendee must register for the conference. However, we will be selling a limited number of individual tickets to our Monday Cocktail Reception; you do not have to attend the full conference to purchase these tickets.

Is WiFi available at conference?

Free WiFi will be available for all attendees at conference. Instructions for accessing the WiFi will be announced closer to our conference dates.

Attendees staying at the conference hotel will also have access to the free hotel WiFi in their guestroom.

Where is the Sunday Welcome Reception held?

The Sunday Welcome Reception [Presented by EzTix] location has not been announced.

The Welcome Reception is your first opportunity to join colleagues from around the globe to network and savor delicious, local food and beverages.

Where is the Monday Cocktail Reception?

The Monday Cocktail Reception will be announced in the coming months.

Be sure to register for the reception to join your colleagues shortly after concluding the first day of GFTC as we enjoy local food, flavors and beverage.

Don't miss out on this excellent networking opportunity in the heart of Austin.

How do I register for GFTC?

GFTA Non-Member Tickets can be easily purchased here: https://kiosk.eztix.co/kiosk-optimised/768256

Can I save my registration form partway through and finish it later?

For web security reasons, you cannot save a partially completed registration form and registration will time out after 15 minutes. You can always extend your time by clicking on the “Extend Time” link in the upper left hand corner of the screen or if you get the pop-up prompt to extend time.

Please be careful not to hit the back browser key after you have made your selections as this will remove all your choices.

We suggest first taking a look at the full schedule on the conference webpage and making note of the sessions you wish to attend. You can then open our registration form and use your notes to guide your selection. You may also keep the schedule open in a separate browser window for reference as your register.

What is the conference refund policy?

Full Cancellation and Refund

If you wish to cancel your full conference registration you must contact EzTix at one of the below numbers.

EzTix Custom Support Phone Number for GFTC is: +1 312 471 9921

By Telephone
North America: +1 800 656 0713
Mexico: +525541646799
Europe: +441945669604
South Africa: +27 87 550 7445
New Zealand: +6436617129
Australia: +61731868765
Thailand: + 66 (60) 0024180
International: +1 646 798 7784

Hours of Operation
The EzTix Support Team is available 24/7.
A request does not guarantee the refund will be approved. The request will be reviewed by executive leadership who will make a determination based on merit, written refund request, deadlines placed in registration statements, highly unusual circumstances, timeliness of request, and if alternate options were considered.

Cancellation requests will be considered only up until 6 weeks prior to the Annual Conference in order to receive a refund, less a $50 cancellation fee. After the cut off, no refunds will be granted. Refunds will be credited to the original credit card OR processed via check request.

Substitutions

If registrant would like for another colleague to take their place at the conference, it is understood that refunds will not be given but a transfer process will follow the request. Original purchaser should submit the full name and contact information of the replacement attendee at the same time of the written cancellation request. Please submit this request to support@eztix.org

Can I bring a guest to any of the conference events?

In order to attend any of our workshops, sessions or panels an attendee must register for the conference. However, we will be selling a limited number of individual tickets to our Monday Cocktail Reception; you do not have to attend the full conference to purchase these tickets.

Where are conference sessions and events held?

With the exception of our optional evening dinners and social events, all conference activities will be held at the Palmer Events Center.

Palmer Events Center
900 Barton Springs Rd, Austin, TX 78704

Where is the conference hotel located?

We will have a room block for all GFTC attendees at an easy to access hotel.

Embassy Suites Austin Downtown/Town Lake
300 S Congress Ave, Austin, TX 78704

Room Rates:
Conference attendees have access to a limited discounted room block at the beautiful Embassy Suites at a rate of $249 usd / night. Rooms can be booked online or over the phone at 512-469-9000

Is WiFi available at conference?

Free WiFi will be available for all attendees at conference. Instructions for accessing the WiFi will be announced closer to our conference dates.

Attendees staying at the conference hotel will also have access to the free hotel WiFi in their guestroom.

Where is the Sunday Welcome Reception held?

The Sunday Welcome Reception [Presented by EzTix] location has not been announced.

The Welcome Reception is your first opportunity to join colleagues from around the globe to network and savor delicious, local food and beverages.

Where is the Monday Cocktail Reception?

The Monday Cocktail Reception will be announced in the coming months.

Be sure to register for the reception to join your colleagues shortly after concluding the first day of GFTC as we enjoy local food, flavors and beverage.

Don't miss out on this excellent networking opportunity in the heart of Austin.