What is the conference refund policy?
Full Cancellation and Refund
If you wish to cancel your full conference registration you must contact EzTix at one of the below numbers.
EzTix Custom Support Phone Number for GFTC is: +1 312 471 9921
North America: +1 800 656 0713
South Africa: +27 87 550 7445
New Zealand: +6436617129
Thailand: + 66 (60) 0024180
International: +1 646 798 7784
Hours of Operation
The EzTix Support Team is available 24/7.
A request does not guarantee the refund will be approved. The request will be reviewed by executive leadership who will make a determination based on merit, written refund request, deadlines placed in registration statements, highly unusual circumstances, timeliness of request, and if alternate options were considered.
Cancellation requests will be considered only up until 6 weeks prior to the Annual Conference in order to receive a refund, less a $50 cancellation fee. After the cut off, no refunds will be granted. Refunds will be credited to the original credit card OR processed via check request.
If registrant would like for another colleague to take their place at the conference, it is understood that refunds will not be given but a transfer process will follow the request. Original purchaser should submit the full name and contact information of the replacement attendee at the same time of the written cancellation request. Please submit this request to firstname.lastname@example.org